Based on 76 reviews
October 23, 2023
Kevin, Allan and Lance have all been great people to work with. We recently bought a home with a pool and as first time home owners with a pool it was important for us to learn from someone who was honest and open about what we needed to do and not. They have been reasonable, responsive and professional every step of the way. Do not look any further for a great pool company for anything from inspections, service repairs or maintenance.
October 21, 2023
Lance and team were outstanding. My motor died on us and we needed it fixed asap. I work 12 hours a day and the customer service was very patient with my wife and ask her questions. Had a quote the same day for my review and two days later they were at the house on time, new motor installed and tested and programmed and he even took the time to show me how everything worked and why it worked that way. Couldn’t have asked for a better experience. Thank you Lance and the whole team you guys rock!!!!
September 15, 2023
Pro Touch has done work for us 3 times now, first replaced our system controller, then our heater and now all 3 LED lights in our pool/spa. Lance was phenomenon!! On time, comunnications with him were excellent. Very patient with me as a homeowner and most important very talented...... knows pools and equipment and does outstanding work. They are the only service company we will call at this point.
August 20, 2023
Had a leaking pool pump that was at least 10 years old. Called up Protouch and they put me in touch with Lance. He came over and diagnosed the issue and said it was the seals that needed replacing and quoted me for the work. He took apart the pump and the underside of the motor housing was cracked, calcified, and deformed. He told me he could still replace the seals and put it back it should work, but there's no way to tell how long. He quoted me on the spot for a replacement pump with labor and said he could get the pump in a day and try to schedule me ASAP. He put the pump back to work in the interim and came by 2 days later and replaced the pump. Protouch/Lance were super easy to work with and I recommend them 100%. I will likely reach out again to them to switch out my old DE filter for a cartridge filter in the not too distant future. Good, solid work, no strongarm sales tactics. Easy choice to go with them again.
August 12, 2023
I had so many issues with my jacuzzi that I finally decided to get them all fixed. These guys fixed them all. A bad switch. A bad GFCI. An air leak in a pipe. And, a cracked filter cover. It's so nice to have it all back up and running. These guys are amazing! HIGHLY RECOMMENDED.
July 8, 2023
I was desperate to find a reputable company that could fix my non functional old LED spa light. These folks were terrific. My situation was complicated but Lance was timely and gave me options and did the job wonderfully. Much better pricing and service than my own pool service company offered.
July 6, 2023
Protouch installed our new heater 18 months ago and we were pleased with the service and price. When we recently saw it seriously leaking and sent Lance a photo, his response was prompt and informed - albeit bad news for us. He guessed that our pool water was so acidic it had destroyed the equipment and told me where to take a water sample in for testing so that we could know if the warranty would be honored. When acidity was off the charts, he offered to send his team to help us right the chemistry. While the whole situation (we had to empty the pool which had also filled with copper stripped from the equipment by the acidic water) was disastrous, ProTouch hand held us thru it. Lance found a replacement part so we did not have to buy an entirely new heater, and they are now managing the routine cleaning and maintenance — which our unqualified (unlicensed, uninsured) pool cleaner had done so ineptly and ultimately at great cost.
James “Jim” Peret
June 24, 2023
Called and Kevin told me what I needed to do to fix issues, what he would do so I can save money and do it myself instead,who does that, could of took me to the bank. Honest company.
May 19, 2023
We have used Pro Touch Pool Service many times for repair work and they are the best! They are experts on all issues and equipment and have always resolved our problems timely and reasonably priced. They are a wealth of knowledge and expertise, respond timely, and are great to work with! They went above and beyond on our last problem. Kevin and Lance are my “pool guy heroes”.
May 12, 2023
ProTouch will forever be my pool company of choice! The owner, Kevin, was extremely knowledgeable and helpful when I had a hot tub "emergency". I had been calling around looking for someone to help me trouble shoot or come out with no luck. When I called ProTouch and described my issue, Kevin talked me through fixing it quickly and easily over the phone! He saved the day with his clear, efficient instructions ! I will always think of ProTouch first if I need anything pool related!
Solutions For Your San Diego Pool Service, Pool Equipment Repair, Equipment Installation, And Hot Tub Cleaning
Our San Diego Pool Service, Cleaning, And Maintenance
ProTouch offers 1st class weekly pool service on pools large or small. Pool cleaning technicians that ensure everything is clean and safe to enjoy each and every week.
Filter cleaning is a preventative measure for pools to ensure that the water stays clean, clear, and bacteria free and is needed 2-4 times each year.
Drain And Restart:
Draining a swimming pool is only necessary when the water chemistry is unable to be corrected. draining is also required when repairing or remodeling the surfaces.
When cleaning algae problems, it is important to perform the procedure correctly so that you do not waste time and money. Algae can be very difficult to remove completely.
Our orientation training goes over the proper way to clean and care for your water and keep everything cleaned. We also give you a list of the tools needed.
Our inspection covers everything you will need to know about the overall condition of the surfaces and equipment. We also provide average estimated costs for all repairs necessary.
Hot Tub Service:
Keeping your hot tub clean is very important for the safety of your family and friends. It is nice knowing that when you want to use it, it is ready.
Hot Tub drain And Cleans:
Every three to four months, your hot tub or spa needs to be drained and refreshed. Without this the chemicals build up and the water will start to smell and look bad.
Our San Diego Pool Repairs
Pool Heater Repair:
Has your pool heater stopped working? Stopped heating up to the proper temperature? We repair all pool heaters
Pool Pump Repair:
If your pool pump has stopped working or is making a loud whinning noise, you need a pool pump repair
Pool Filter Repair:
Pool filter repairs are necessary when you have leaks, broken fittings or old filter elements
Pool Automation Repair:
We provide pool automation repairs for all makes and models of your swimming pool equipment
Salt Water Pool Repair:
Salt water pool not producing the right levels of chlorine or flashing service salt cell lights?
Pool Light Repair:
When your pool lights stop working or turn off after a short time, we can help to repair your pool lights
Our San Diego Pool Equipment Installation
Pool Heater Replacement:
Has your pool heater stopped working or not getting to a proper temperature? Get a new high quality heater installed.
Energy Efficient Pool Pumps:
When your pool pump stops working or you want energy efficiency, we can install a efficient pump saving you money
Pool Filter Installation:
If your pool filter is old or has cracked or broken, we can replace your filter with cost effective solutions
Pool Automation Installation:
Tired of walking out at night to turn on the hot tub? Install an automated controller and make life easy
Salt Water Pool Equipment:
Turn your swimming pool into a salt water swimming pool with cost effective solutions.
Additional Services Offered
Spa And Hot Tub Repairs:
Our spa and hot tub repairs can help all above-ground and in-ground spas and hot tubs. These repairs consist of spa/hot tub pump repair, jet pump repair, motor replacement, spa and hot tub heater repair, controller repairs, top-side control replacements, and much more. These spa and hot tub repairs also cover replacement parts as necessary for all hot tubs and spas.
Commercial Pool Repair:
We can help with all commercial pool equipment repairs for all types of facilities. Commercial facilities include hotels, apartments, HOA's, condos, fitness centers and all others. Our commercial pool equipment repair consists of commercial pool heater repairs, pool pump repairs, pool filters, chemical controllers, and all pool plumbing and electrical.
Pool Leak Detection:
Our pool leak detection services can help all residential and commercial swimming pools to determine where the pool leaks might be coming from. Our pool leak detection also covers all pool leak repairs to help resolve any pool leaks that may be running up your water bill or causing damage to the surrounding decking or landscaping areas.
Alpine, Bay Park, Bonsall, Bonita, Cardiff By The Sea, Carmel Valley, Carlsbad, Chula Vista, Clairemont, Coronado, Del Cerro, Del Mar, El Cajon, Elfin Forest, Encinitas, Escondidio, Fallbrook, Fairbanks Ranch, Kensington, La Costa, La Jolla, Lakeside, La Mesa, Linda Vista, Mira Mesa, Mission Hills, Mission Village, North Park, Oceanside, Ocean Beach, Pacific Beach, Pauma Valley, Point Loma, Poway, Rancho Bernardo, Rancho Penasquitos, Rancho San diego, Rancho Santa Fe, San Diego, San Marcos, Santaluz, Santee, San Carlos, Scripps Ranch, Sorrento Valley, Solana Beach, Spring Valley, Tierrasanta, University City, Valley Center, Vista, 4S Ranch
Areas Of The County That We Work In
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